Refund policy

At Jonan Savex & Co, your satisfaction is our priority. We offer a 14-day return policy — you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unworn, unused, unwashed, with tags attached and in its original packaging. Proof of purchase is required.

How to start a return Contact us at welcome@jonansavexandco.com.au within 14 days of receiving your order. Do not send items back without first contacting us — unrequested returns will not be accepted. Once your return is approved, we'll provide a return address and instructions.

Damages & incorrect items Please inspect your order upon arrival. If your item is defective, damaged or incorrect, contact us immediately so we can make it right.

Non-returnable items We cannot accept returns on sale items, gift cards, perishable goods, custom/personalised items, or personal care products.

Exchanges To exchange an item, return the original and place a new order once your return is accepted.

European Union customers EU customers have the right to cancel or return within 14 days for any reason under the EU cooling-off period.

Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at welcome@jonansavexandco.com.au.